Privacy Policy

Introduction

At PlungeWorx, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit our website, sign up for our services, or interact with us in any other way. By using our services or visiting our website, you consent to the practices described in this policy.

Please read this Privacy Policy carefully. If you do not agree with our policies, you should not use our services.

1. Information We Collect

We collect various types of information to provide you with the best possible service and experience. The information we collect includes:

1.1 Personal Information

This includes information you provide directly to us when you sign up for a membership, use our services, or communicate with us. Examples include:

• Contact Details: Full name, email address, phone number, and postal address.
• Account Information: Username, password, and membership details.
• Payment Information: Credit card details, billing address, and transaction history.
• Health Information: Medical conditions or physician recommendations, only when relevant to services such as cold plunging, sauna use, or red light therapy.

1.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect certain data about your interaction with us. This includes:

• Device Information: IP address, browser type, device type, operating system, and network information.
• Usage Information: Pages visited, session duration, links clicked, and user interactions with the website or our services.

1.3 Information from Third Parties

We may also receive information about you from third parties, including but not limited to:

• Partners, such as payment processors, who may share information about transactions or billing inquiries.
• Social media platforms, if you choose to link your social media account with PlungeWorx.

2. How We Use Your Information

We use the information collected to operate, improve, and personalize your experience at PlungeWorx. Specifically, we use your data for the following purposes:

2.1 Service Delivery

• To provide, maintain, and improve our wellness services, including scheduling, membership management, and booking.
• To process payments and manage billing for memberships and services.

2.2 Communication

• To send important updates, including changes to our terms, conditions, or services.
• To respond to customer service inquiries or issues.

2.3 Marketing and Promotions

• To send promotional offers, updates, and newsletters, if you have opted in.
• To deliver personalized marketing content based on your preferences and interactions.

2.4 Legal Compliance

• To comply with applicable laws, including financial, tax, or health regulations.
• To respond to requests from law enforcement, regulators, or other public authorities.

3. Data Sharing and Disclosure

We are committed to your privacy and will not sell your personal information to third parties. However, we may share your information under the following circumstances:

3.1 Service Providers

We share your personal data with third-party service providers to assist us with certain business operations, such as:

• Payment processors (e.g., Stripe, PayPal) to process transactions.
• Email marketing platforms (e.g., RoundCube Webmail, Klaviyo) to send you updates and offers.
• Website hosting providers and analytics services (e.g., Google Analytics).

These service providers are only given access to the information necessary to perform their functions and are required to protect your information.

3.2 Legal Obligations

We may share personal information when required to do so by law, such as:

• Responding to subpoenas, court orders, or legal processes.
• Protecting the rights, property, or safety of PlungeWorx, its users, or others.

3.3 Business Transfers

In the event that PlungeWorx undergoes a business transition, such as a merger, acquisition, or sale of assets, your personal information may be part of the assets transferred.

4. Your Rights and Choices

You have certain rights regarding your personal information. These rights include:

4.1 Access and Correction

You can access, update, or correct your personal information at any time by logging into your account or contacting us directly.

4.2 Data Deletion

You have the right to request that we delete your personal data, subject to certain legal and contractual limitations. To request deletion, contact us at wellness@plungeworx.com.

4.3 Opt-Out of Marketing Communications

You may opt out of receiving promotional emails by following the unsubscribe instructions in the emails we send or by contacting us directly. Note that you may still receive important service-related messages even if you opt out of marketing communications.

4.4 Data Portability

In certain circumstances, you may request a copy of your personal information in a machine-readable format for use with other service providers.

4.5 Do Not Track (DNT) Signals

PlungeWorx does not respond to Do Not Track signals from your browser, as there is no consistent industry standard for handling these signals.

5. Data Security

We take the security of your personal information seriously and implement a range of physical, technical, and administrative safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction.

5.1 Encryption

Sensitive information, such as payment details, is encrypted during transmission using secure socket layer (SSL) technology.

5.2 Access Controls

Access to personal data is restricted to authorized personnel who need it to perform their job functions.

5.3 Data Breach Response

In the event of a data breach, we will notify affected individuals in accordance with applicable laws and take appropriate steps to mitigate any harm.

6. Data Retention

We retain your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. After this period, your data will be securely deleted or anonymized.

7. International Data Transfers

PlungeWorx operates in the United States of America, and your personal information may not be transferred to and processed in other countries. If you are located in the European Union or other regions with laws governing data collection and use, please note that your data may be transferred to countries with different data protection laws than those in your jurisdiction.

8. Children’s Privacy

PlungeWorx does not knowingly collect personal information from individuals under the age of 16 without verifiable parental consent. If we learn that we have collected such information, we will delete it promptly.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make material changes, we will notify you by posting a prominent notice on our website or by email. Your continued use of our services following the posting of changes constitutes acceptance of the updated policy.

10. Compliance with Legal Frameworks

If you are a resident of the European Economic Area (EEA) or California, your rights under the General Data Protection Regulation (GDPR) or California Consumer Privacy Act (CCPA) are recognized. You may exercise your rights as outlined above or lodge a complaint with the appropriate data protection authority if you believe your privacy rights have been violated.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

• Email: wellness@plungeworx.com
• Phone: (850) 977-6562
• Mailing Address: 6307 N 9th Ave #3. Pensacola, FL 32561